| FREQUENTLY ASKED QUESTIONS |
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Q: What are the recommended uses for the Shark Steam Mop?
A: All of the following:
- All type of floor surfaces
- All around the home
- Replaces the traditional mop and bucket
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Q: What uses are NOT recommended for the Shark Steam Mop?
A: All of the following:
- Unsealed Wood
- No wax floors
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Q: What type of water do I use?
A: Normal tap water is fine. It is recommended to use distilled/purified water if the tap water is very hard.
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Q: Can I use cleaning solutions, scented perfumes, oils or other chemicals?
A: Do Not use any products in the Shark Steam Mop - only water.
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Q: What is the water capacity of the Shark Professional Portable Steam Cleaner?
A: 8 Fl. Ounces or 240 ml
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Q: How long does it take to heat the water and how do I know when my steam cleaner is ready for use?
A: Allow approximately 30 seconds for vapor to reach its working temperature. Then proceed to push down on the handle a few times to initiate the steam release. Start mopping and the push to pump motion will release steam as you go.
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Q: How do I contact customer service regarding my Shark Steam Mop product, parts, order, warranty, etc?
A: Please call us toll-free at 1-800-798-7398. Hours are Monday through Saturday from 9:00am to 6:00pm Eastern Standard Time.
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Q. What if I am not fully satisfied with the Shark Steam Mop?
A: If you are not fully satisfied with the Shark Steam Mop, you can return it postage pre-paid for a full refund less shipping and handling.
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